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Shipping & Returns

Payment Options; Cheque - That being a cheque drawn from a UK Bank Account. Please make cheques payable to " Trucast " full details are provided if you tick the box for this method of payment.

Postal Order - That being a form of payment available through UK Post Offices.   Please make your Postal Orders payable to " Trucast " and cross the Postal Orders. Please use the Cheque option on the payment option screen.

PayPal - That being a secure on-line facility that enables you to pay via Credit/Debit Card.   You do not have to be registered with PayPal to send us a payment using either a Debit card or Credit Card as Paypal only process our card payments for us . There is no charge to you, for using PayPal.

Pay Pal offers a secure method by which Credit Card and Debit Card transactions can be processed.  No information is retained on or through our web site and we have no access to your personal information, this is only available to Pay Pal who are regulated by legal codes of conduct.

You do not need a Pay Pal account to make a one-off payment through Pay Pal. Simply follow the instructions given on the left hand side of the screen to process a one-off payment.

If you have a Pay Pal account, registered to the e-mail address that you are using, you will not be able to make a one-off payment. Pay Pal will detect the e-mail address and require you to sign into your Pay Pal account to continue with your transaction.

 

All postage in the UK is FREE - Outside of the UK postage/shipping is £4.50 for any amount of items purchased on one order  - Parcels will be shipped via Royal Mail 1st Class or Airmail outside of the United Kingdom

Parcels with a higher total order value will be sent via Recorded Delivery/Airmail or Special delivery(Gold items).We make no additional charge to customers placing high valued orders that required insured dispatch.

Recorded Delivery and Special Delivery require a signature on receipt of the parcel, if you do not want this method of posting used, please let us know in the 'additional info' box when placing your order. 

Returns

 In an instance where you need to return an item, please e-mail us and advise of the problem before returning the product.   

If returns are due to poor workmanship or damages sustained through the postal system, we will send a replacement item.If returns are due to descriptive errors we will refund the customers postage costs by prior arrangement. If any returns are received without prior arrangement we will not refund postage costs.

 We will not accept responsibility for returned items that do not arrive or those that arrive damaged.  It is the customer's responsibility to ensure that all returns are suitably insured against loss or damage, except where we have sent a post paid Returns Envelope.

Returns Address

TRUCAST

11d Pitsford Street

Jewellery Quarter

Hockley

Birmingham

B18 6LJ

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